PRIVACY POLICY
Version 1.0
Effective Date: July 1, 2026
Privacy policy
Welcome to Orbya, a restaurant communication and operational support service operated by Worldwide Talks LLC, a limited liability company organized under the laws of the State of Delaware, United States ("Orbya," "we," "our," or "us").
At Orbya, protecting the privacy and confidentiality of our Clients, their customers, and our website visitors is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website located at www.orbya.us ("Website") or our Services.
By accessing our Website or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to:
Visitors of our Website;
Restaurants and business Clients;
Customers whose calls are handled by Orbya;
Individuals contacting Orbya;
Job applicants;
Independent contractors and Agents;
Any individual interacting with Orbya through our communication channels.
This Policy does not apply to third-party websites or services that operate independently from Orbya.
2. Information We Collect
Depending on your interaction with Orbya, we may collect the following categories of information.
Information You Provide
You may voluntarily provide:
Full name
Business name
Restaurant name
Email address
Telephone number
Job application information
Resume or curriculum vitae
Messages submitted through contact forms
Service inquiries
Customer order information
Information Collected During Customer Calls
When providing communication services for our Clients, Orbya may temporarily process information including:
Customer name
Telephone number
Food order details
Pickup or delivery preferences
Reservation requests
Special instructions
Communication history related to the order
This information is processed solely to provide the requested communication service.
Technical Information
When visiting our Website, we may automatically collect certain technical information, including:
IP address
Browser type
Operating system
Device type
Language preferences
Pages visited
Date and time of access
Website usage statistics
This information is used to improve website functionality, performance, and security.
3. Call Recordings
Orbya may record telephone calls handled through our Services.
Recordings are used exclusively for legitimate operational purposes, including:
Quality assurance
Employee training
Performance evaluations
Complaint investigations
Dispute resolution
Internal audits
Operational improvement
Legal compliance
Orbya does not use call recordings for advertising or marketing purposes.
Call recordings are retained only for as long as reasonably necessary or as required by applicable law.
4. Information We Do Not Intentionally Retain
Orbya follows a strict data minimization policy.
Unless necessary for complaint resolution, legal compliance, or fraud investigations, we do not intentionally retain:
Credit card numbers
Debit card numbers
CVV/CVC security codes
Bank account information
Government-issued identification numbers
Sensitive authentication information
If payment information is disclosed during a customer interaction, Agents are instructed to use it only for the immediate purpose authorized by the Client and not to intentionally retain such information after the interaction concludes.
5. How We Use Information
Orbya uses personal information solely to operate and improve our Services.
We may use information to:
Answer customer calls;
Process restaurant orders;
Support restaurant operations;
Train Agents;
Monitor service quality;
Improve operational procedures;
Respond to inquiries;
Investigate complaints;
Detect fraud;
Maintain business continuity;
Comply with legal obligations.
We do not sell personal information.
We do not rent personal information.
We do not share personal information for advertising purposes.
6. Legal Basis for Processing
Where applicable, Orbya processes personal information under one or more of the following legal bases:
Performance of contractual obligations;
Legitimate business interests;
Compliance with legal obligations;
Protection against fraud;
Consent where required by applicable law.
7. Sharing of Information
Orbya shares information only when reasonably necessary to provide our Services.
Information may be shared with:
The restaurant receiving the customer's order;
Authorized Orbya personnel;
Technology providers supporting our infrastructure;
Professional advisors;
Government authorities when legally required.
Orbya never sells personal information to third parties.
8. Data Retention
Orbya retains personal information only for as long as reasonably necessary to:
Provide our Services;
Resolve complaints;
Investigate incidents;
Comply with legal obligations;
Protect our legal rights;
Improve operational quality.
Once information is no longer required, it is securely deleted or anonymized whenever reasonably practicable.
9. Data Security
Orbya implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures include, where appropriate:
Secure cloud storage;
Access controls;
Password protection;
Employee confidentiality obligations;
Internal security procedures;
Limited access based on operational necessity.
Although we strive to protect all information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. International Data Transfers
Orbya operates remotely and may process information in different jurisdictions.
By using our Services, you acknowledge that personal information may be transferred, processed, or stored outside your country of residence where permitted by applicable law.
Orbya takes reasonable steps to ensure that such transfers are protected through appropriate safeguards.
11. Cookies
Our Website may use cookies and similar technologies to:
Improve website functionality;
Analyze website traffic;
Maintain security;
Enhance user experience.
You may disable cookies through your browser settings. However, doing so may affect certain Website features.
12. Children's Privacy
Orbya's Services are intended exclusively for businesses.
Our Website is not directed toward children under the age of thirteen (13), and we do not knowingly collect personal information from children.
If we become aware that information from a child has been collected unintentionally, we will take reasonable steps to delete it.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of processing;
Object to certain processing activities;
Request a copy of your personal information where applicable.
Requests may be submitted using the contact information provided below.
14. California Privacy Notice
If applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable privacy laws.
Orbya does not sell personal information as defined under applicable California law.
California residents may submit privacy requests by contacting us using the information below.
15. Changes to this Privacy Policy
Orbya may update this Privacy Policy from time to time.
Any modifications will become effective upon publication on www.orbya.us, unless otherwise stated.
Continued use of our Website or Services after such updates constitutes acceptance of the revised Privacy Policy.
16. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Orbya
Operated by Worldwide Talks LLC
A Delaware Limited Liability Company
Website: https://www.orbya.us
Email: management@orbya.us
Document Information
Document Title: Privacy Policy
Version: 1.0
Effective Date: July 1, 2026
Last Updated: July 1, 2026
© 2026 Orbya. All rights reserved.
Operated by Worldwide Talks LLC.